Care Sector

If you work in or manage a care home you know that the ability to diffuse and manage conflict is vital. Aggressive and challenging behaviour can occur at any time, which is why it’s imperative to give your care staff effective training.

Workplace violence risks for staff and service users in healthcare settings are often related to a patient’s or service user's situation, which may be unpredictable due to an acute medical condition or mental health issue, such as dementia.

React UK delivers expert conflict resolution training and associated courses for care sector staff – office staff and managers as well as direct care professionals – helping you to manage and reduce risk.

 

The most effective way to reducing risks and the number and severity of incidents is a considered approach to conflict resolution that develops awareness and safer working practices whilst contributing to positive relationships, rather than confrontation. React UK can help to make this vision a reality.

 

Did you know that in 2014 there were an estimated 649,000 incidents of violence at work comprising of 332,000 assaults and 317,000 threats. React UK conflict management and resolution training helps you to ensure your staff have received the required legally compliant training to help them keep safe at work and have the confidence, skill and understanding to prevent and manage difficult situations. It fully meets the requirements of the 1974 Health & Safety at Work Act (Section 2).

Is your company legally compliant?

 

Under the Health & Safety at Work Act 1974, all employers have a legal duty to ensure the health, safety and welfare at work of their employees. Section 2 of the Act, states it shall be the duty of every employer to  ensure so far as reasonably practicable, the health and safety and welfare of all their employees. Any violation of this requirement is a criminal offence.
Accredited Personal Safety Training for with React UK can ensure your meet the requirements of the law. We can guide you through the possible solutions to suit your organisation.

Conflict Management & Resolution training for professionals working in the care sector from React UK can:

  • Increase confidence and performance all staff

  • Create a safer and happier work environment, enabling recruitment and retention of good staff

  • Better safeguarding of staff and those in our care

  • Support staff in evaluating their own approach to potential issues of conflict including communicating with service users with acute, mental health or learning disabilities including verbal and non verbal methods

  • Managing challenging behaviour from service users, including children and older people. Let us know specific requirements and we will cater the training to your setting.

  • Better protect the organisation from compensation claims and reputation damage.

Breakaway and Disengagement training from React UK can:

  • Give staff confidence in how to protect themselves at work from potentially aggressive or violent situations from both service users and their relatives

  • Provide effective and memorable techniques that are fully compliant with legislation

  • Help staff understand their rights and responsibilities in terms of the use of Reasonable Force.

  • Create a safer and happier work environment, enabling recruitment and retention of good staff

  • Better safeguarding of staff and those in our care

  • Better protect the organisation from compensation claims and reputation damage

Positive Handling Training for staff working in the care sector from React UK can help staff:

  • Understand the requirements of the Common & Criminal Law with regards Physical Restraint as well as all relevant Health & Safety legislation and how they apply to their specific sector;

  • Understand their rights and responsibilities in terms of the use of Reasonable Force in relation to physical restraint;

  • Differentiate between holding, escorting and restraining using the least intrusive technique;

  • Build confidence and competence in how to prevent and safely manage challenging situations, improving the quality of care and life, minimising the risks to staff and service users;

  • Learn and practise effective and memorable techniques that are fully compliant with legislation and coroners recommendations for holding service users.

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Call us on 01924 891080 or 07581 562 669 and one of our advisors will be delighted to talk to you about your requirements.