Healthcare

If you work in healthcare you know that anything can happen during your working shift. Staff may be required to handle a difficult and unexpected situation at any moment. React UK training delivers expert conflict resolution training and associated courses for primary care workers, helping them to manage and reduce risk.

At React UK we can provide health organisations with a range of training programmes to staff in dealing with the significant issues they face each day at work.

 

Did you know that in the most recent NHS staff survey (2014),15% of all staff reported that they experienced bullying, harassment and abuse from patients, their relatives or other members of the public in the previous 12 months?

The survey commissioned by the Royal college of Nursing shows that 60% of nurses surveyed (nearly 800 RCN members) have been subjected to abuse in the past two years while working in the community.

Other key findings include:

  • Six in ten (60%) nurses had suffered verbal abuse in the last two years
  • One in ten (11%) had been victims of physical abuse in the last two years. 
  • One in three (31%) reported having personally experienced harassment or violence from a patient/client or member of their family over the previous 12 months. 
  • Community psychiatric nurses (42%) and health visitors (35%) were most likely to report having experienced harassment or violence from a patient or client.
  • Overall, 16% of nurses working in the community stated that violence or harassment from patients or clients or their family has increased over the last 12 months, with district nurses (23%) most likely to report an increase.Click here to see the full report.

Is your organisation legally compliant?

Under the Health & Safety at Work Act 1974, all employers have a legal duty to ensure the health, safety and welfare at work of their employees. Section 2 of the Act, states it shall be the duty of every employer to ensure so far as reasonably practicable, the health and safety and welfare of all their employees. Any violation of this requirement is a criminal offence.
Accredited Personal Safety Training for healthcare professionals with React UK can ensure you meet the requirements of the law. We can guide you through the possible solutions to suit your organisation.

Conflict Management & Resolution training for Healthcare professionals from React UK can:

  • Increase confidence and performance all Healthcare staff

  • Create a safer and happier work environment, enabling recruitment and retention of good staff

  • Better safeguarding of staff and those in our care

  • Support staff in evaluating their own approach to potential issues of conflict including verbal and non verbal reactions.

  • Better protect the organisation from compensation claims and reputation damage.

Breakaway and Disengagement training for Healthcare professionals from React UK can:

  • Give staff confidence in how to protect themselves at work from potentially aggressive or violent situations

  • Provide effective and memorable techniques that are fully compliant with legislation

  • Help staff understand their rights and responsibilities in terms of the use of Reasonable Force.

  • Create a safer and happier work environment, enabling recruitment and retention of good staff.

  • Better safeguarding of staff and those in our care.

  • Better protect the organisation from compensation claims and reputation damage.

Call us on 01924 891080 or 07581 562 669 and one of our advisors will be delighted to talk to you about your requirements.