Public Sector

When you work with the general public, aggressive and challenging behaviour can occur at any time. Public sector workers, particularly lone workers, can be subject to difficult behaviour including verbal and physical attack from customers as well as potential thieves. Effective training will give your employees the skills and confidence to deal with issues they may confront in their line of work.

Did you know that in 2014 there were an estimated 649,000 incidents of violence at work comprising of 332,000 assaults and 317,000 threats.

In 2012 Mrs Collins was awarded £179,000 in compensation after she sued her employer following a robbery at the off-license that she managed, whilst she was working. Her employer had not provided any form of training for protection against aggression or violence, during her employment. The court judged that the employer had failed, where reasonably practicable, to ensure the health and well being of their employee. This is violation of the 1974 Health & Safety at Work Act (Section 2).  

 

React UK Conflict Management and Resolution training coupled with Breakaway and Disengagement training, helps you to ensure your staff have received the required legally compliant training to help them keep safe at work and have the confidence, skill and understanding to prevent and manage difficult situations. It fully meets the requirements of the HASAWA 1974 (Section 2).

 

Is your organisation legally compliant?

 

Under the Health & Safety at Work Act 1974, all employers have a legal duty to ensure the health, safety and welfare at work of their employees. Section 2 of the Act, states it shall be the duty of every employer to  ensure so far as reasonably practicable, the health and safety and welfare of all their employees. Any violation of this requirement is a criminal offence.
Accredited Personal Safety Training for staff with React UK can ensure you meets the requirements of the law. We can guide you through the possible solutions to suit your organisation.

Conflict Management & Resolution training from React UK can:

  • Increase confidence and performance all staff working in the public sector

  • Create a safer and happier work environment, enabling recruitment and retention of good staff

  • Better safeguarding of staff 

  • Support staff in evaluating their own approach to potential issues of conflict including verbal and non verbal reactions.

  • Better protect the organisation from compensation claims and reputation damage.

Breakaway and Disengagement training from React UK can:

  • Give staff confidence in how to protect themselves at work from potentially aggressive or violent situations

  • Provide effective and memorable techniques that are fully compliant with legislation

  • Help staff understand their rights and responsibilities in terms of the use of Reasonable Force.

  • Create a safer and happier work environment, enabling recruitment and retention of good staff

  • Better safeguarding of staff and those in our care

  • Better protect the organisation from compensation claims and reputation damage

Call us on 01924 891080 or 07581 562 669 and one of our advisors will be delighted to talk to you about your requirements.